Frequently Asked Questions

You will receive an email from Eventbrite granting access to your course. The link to the “online training module” will be at the bottom of your confirmation email.

You will receive an email from Eventbrite granting access to your course. Just click the link to the “online training module” at the bottom of your confirmation email to begin your course. Or you can go directly to go.ncsu.edu/countonme and follow the instructions there.

These training modules cover information and best practices for the owners, management and staff of restaurants, hotels, attractions and shops.

No. This is a voluntary training specific to COVID-19 protocols and does not replace other training required by the State of North Carolina.

There are several training modules available. Pick the one that most closely aligns with your job. Currently, restaurant modules are available for Owner/Manager, Front of House, and Back of House. Additional modules for Cleaning Staff and Other Businesses will be added soon.

The training takes approximately 30 minutes all the way through, but you can start and stop at any point.

Yes, the training is available on desktop, tablet and most mobile devices.

Yes, you can restart the training where you left off.

You provide your name, email address, and company name to access the training.

Congratulations! Now it’s time to spread the word about your commitment to Count On Me NC. Start by signing your business’s name to personalize your certificate, then display it in a location (like a window or near the register) where guests and visitors will be able to see it. Don’t forget, you also have access to the Count On Me NC toolkit, which includes additional printable and digital assets you can use to show you’re a participating Count On Me NC business.

If you are an owner or a manager who has successfully completed training, you will be sent Count on Me NC window decals to display in your business or establishment. In addition, the NCRLA has partnered with Durham signage company, Signs Unlimited, to bring you Count On Me NC social-distancing floor decals. A link to order these floor decals can be found in the Count On Me NC tool kit. The North Carolina Department of Health and Human Services has also provided general safety signage.

Upon successful completion of the training, participants will be directed to a form where they will be asked for their contact information in order to receive the marketing toolkit which includes logos, badges and suggested social media posts.

The marketing toolkit includes a variety of shapes, sizes and colors so you can choose what works best for you. Brand guidelines are included and give you specific instructions for use.

Yes, you can download as many copies of your certificate as you would like.

The certificate does not expire, and you do not have to take the training again unless you change jobs, e.g. moving from Front of House to Back of House.

A business will be listed on countonmenc.org when an owner or manager successfully completes the training course. Owners and managers should encourage all employees to take the appropriate course, e.g. Front of House, Back of House, etc.